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Vellore Institute of Technology Software Engineering Methodology Discussion
Vellore Institute of Technology Software Engineering Methodology Discussion
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Vellore Institute of Technology Software Engineering Methodology DiscussionNote: The case study below may not provide all of the information necessary to complete the assignment. Students will have to use their personal experiences to complete some aspects of the assignment. Students may also seek clarification from their tutor during tutorials or office hours. City Glaziers City Glaziers is a medium business operating in and around the Melbourne metropolitan area. The company supplies glass for windows and doors, and other structures within the Melbourne area. Glass can be ordered in bulk as part of a construction project, or in smaller quantities as replacement for broken windows, doors containing glass, bus shelters, and larger areas such as internal feature walls etc. The company began by operating in the Melbourne CBD originally, but has since expanded its operations to include most of the surrounding metropolitan area. The company has built a reputation for providing high quality glass, as well as excellent service to it customers. Background The owner of the company, Robert Johnston, began the company in 2001, operating a single glaziers truck from a warehouse in North Melbourne. Robert operated successfully in the Melbourne CBD, providing a high quality service to his clients. The business has steadily increased over the last 14 years, and Robert now operates a fleet of 11 glazier trucks and has expanded the operating territory to cover the entire Melbourne Metropolitan area. The Business expansion has included a move to a large warehouse and glass preparation area, with the head office located next door in a modern office block. The business seems to be expanding and Robert is now beginning to consider opening franchises in outer Melbourne areas, to be serviced from the central warehouse operation. Robert also has arranged to deal exclusively with a large glass manufacturing plant, Melbourne Glass Plant, located in an outer Melbourne suburb. By becoming a large customer of Melbourne Glass Plant, Robert gets lucrative discounts which he can pass on to customers, helping him compete in this competitive environment. The size of the business has now reached a stage where Robert can see major issues arising. As the business has grown, the operations have become more complex, and this will only become more so if franchises are added to the current operations. Robert has decided to employ your team to investigate the business needs and to conduct an initial feasibility study into the possible options for computerizing part or all of the operations. MITS 5002 Case Study Copyright © 2015-2019 VIT, All Rights Reserved. 3 Description of the Current System The current system is a manual based system which has served the company well, but is now becoming outdated and causing bottlenecks due to the increased workload demand. Currently the business has two main areas, the Large Projects Section, and the Repair Section. Large Projects Anna Fields works for Robert in heading up this section of the business. In the Large Projects section Anna and her staff put together quotes for whole jobs by responding to a construction companies RFQs (Request For Quotes). The quotes are for complete supply of glass needs for major construction projects such as new building projects or reconstruction projects on large premises. The team begin by identifying construction projects and responding to the company RFQ. The team will contact the company to request precise specifications and put together a quote for materials, delivery and installation. If the quote is successful, City Glaziers will then develop a timeline document for approval by the company, and begin the ordering process. A timely order will be placed with Melbourne Glass Plant for the raw material, and these will be delivered to the warehouse. A Work Order is generated which includes a copy of the original quote and specifications and sent to Glass Preparation, where the work will begin in preparing the glass panes according to the specifications and delivery schedule. Once the glass is prepared and cut to size, an Installation Order is prepared and a glazier truck booked for the delivery and installation date. Repair Ben Hanscom is the head of the repair section, and also manages the Glazier Truck fleet. Customers will ring in to the Repair section with requests for repair, or for replacement, and the schedules will be checked to find the closest Glazier Truck. The repair request will be slotted into the schedule of the closest truck, and usually result in a same day service. When the Glazier arrives at a customers site, they will quickly check to see if the job can be performed immediately, or if a special Work Order needs to be completed. Each Morning, the Glazier trucks are outfitted with a standard compliment of glass sheets of varying thicknesses and sizes. Over time this standard fit-out seems to cover a Glazier for most of the day for their standard type repair jobs. The glass preparation area is responsible for outfitting the truck each day with the standard compliment of glass, based on a compilation of MITS 5002 Case Study Copyright © 2015-2019 VIT, All Rights Reserved. 4 the completed Job Sheets completed each day by each Glazier. The only exception is when a truck is specifically booked for a large project delivery and installation. If a Glazier arrives at a repair job and cannot complete the job because they lack specific materials, then a Work Order is completed and bought back to the warehouse so the Glass preparation area can prepare the material for installation in the next day. If the Glazier can complete the Job on the same day, then after finishing, they complete a Job Sheet, detailing the material used so the Glass preparation area and replace the material used on the truck for the next days work schedule. Payment When City Glaziers are awarded large scale projects with successful RFQ submissions, they are given accounts with the company that awards the projects. They receive payment by direct debit after they submit invoices to the company for materials and time (as per the awarded contract). For smaller repair and replacement work, when a Job is complete, as well as filling in the Job Sheet to detail the used material, the Glazier will also prepare an invoice to give to the customer on the spot. The Glazier also returns a copy of the invoice to head office at the end of the day when they return to the warehouse. The customer can choose to pay via the terms on the invoice, 7 days payment, or receive a 5% discount and pay on the same day via credit card, or personal cheque with identification. Some Customers have accounts with City Glaziers, and will receive a monthly statement through the post. These customers have longer terms, such as the end of the month in which the statement is issued. When a customer payment is received, a copy of the payment is sent to the head office accounts section, where the payment is matched against the invoice and a receipt will be issued through the post. Regular reports need to be generated to list those invoices over their due dates that have not been paid. Supply Orders The Glass preparation area in City Glaziers is responsible for collating all the Job Sheets and Work Orders so that stock levels can be monitored and stock re-ordered when levels fall below threshold levels. Also, large project orders will need to be dealt with quickly so that existing stock levels for the repair and replacement section is not affected MITS 5002 Case Study Copyright © 2015-2019 VIT, All Rights Reserved. 5 Issues A number of issues have arisen that have prompted City Glaziers to contract you to look into the system. • It is difficult to keep track of the Work Orders and Job Sheets to re-order stock before it falls below threshold levels. • When Glaziers need to raise work-orders at a client site because they don’t have the material, it is not till the end of the day when Glaziers return to the warehouse that these can be collated to begin preparation for the next day, resulting in some delays. • Sometimes paperwork has gone missing for large scale projects and needs to be tracked careful to avoid delays and loss of awarded contracts • The fleet of Glazier trucks needs to be managed better as sometimes with the paperwork double booking can occur and result in frustration and delays • Additionally, we need to keep better track if kilometres travelled so trucks can be services in a timely manner. • Delays in sending paperwork to our suppliers can cause delays in order processing and result in longer delivery times of stock. • The level of paperwork is increasing and the accounts department is having trouble keeping up with the timely production of monthly statements, processing of payments and general financial reporting. • With customers beginning to ask for different methods of payment such as email, PayPal etc, we need to look at incorporating this into our business processes somehowVellore Institute of Technology Software Engineering Methodology Discussion
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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