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TQM Strengthens Customer Relations, Boosts Retention
TQM Strengthens Customer Relations, Boosts Retention
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
TQM Strengthens Customer Relations, Boosts Retention
Total Quality Management (TQM) is a management philosophy that aims to continuously improve the quality of products, services, and processes in an organization. By focusing on customer satisfaction, TQM strengthens customer relationships and boosts customer retention.
TQM involves the active participation of all employees in the organization, from top management to the front-line workers. The philosophy emphasizes the need for continuous improvement, the use of data and facts to drive decision making, and the creation of a culture that values customer satisfaction.
One of the key components of TQM is customer focus. TQM organizations understand that customers are the lifeblood of the business, and they make every effort to understand their needs and preferences. This helps organizations to design and deliver products and services that meet or exceed customer expectations. When customers feel that their needs are being met, they are more likely to continue doing business with the organization, resulting in increased customer retention.
TQM also helps organizations to identify and address areas for improvement in their processes and services. By using data and facts to drive decision making, TQM organizations can continuously monitor and improve their products and services, ensuring that they remain relevant and competitive in the marketplace. This not only strengthens customer relationships, but also helps to increase customer retention.
Another important aspect of TQM is employee involvement. By empowering employees to identify and solve problems, TQM creates a culture of continuous improvement. This encourages employees to take ownership of the quality of their work, resulting in higher levels of customer satisfaction. When employees feel valued and empowered, they are more likely to be engaged and motivated, leading to improved performance and better customer service.
TQM also helps organizations to develop and maintain clear, effective communication channels. This ensures that customers receive accurate and timely information about products and services, and that their concerns and feedback are addressed promptly. Clear communication helps to build trust and credibility with customers, strengthening customer relationships and increasing customer retention.
Finally, TQM promotes a culture of teamwork and collaboration. By encouraging employees to work together to achieve common goals, TQM helps organizations to build a sense of unity and purpose. This creates a positive work environment and fosters a sense of loyalty and commitment among employees, which in turn, leads to improved customer service and increased customer retention.
In conclusion, TQM is a powerful tool for strengthening customer relationships and boosting customer retention. By focusing on customer satisfaction, using data and facts to drive decision making, empowering employees, promoting clear communication, and encouraging teamwork and collaboration, TQM helps organizations to continuously improve the quality of their products, services, and processes, ensuring long-term success and customer loyalty.
TQM Strengthens Customer Relations, Boosts Retention
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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