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TQM Leads to Enhanced Customer Loyalty and Retention
TQM Leads to Enhanced Customer Loyalty and Retention
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
TQM Leads to Enhanced Customer Loyalty and Retention
Total Quality Management (TQM) is a customer-focused approach to quality that seeks to enhance customer loyalty and retention through continuous improvement of organizational processes. TQM is a management philosophy that involves all employees in an organization in a continuous effort to improve the quality of products, services, and processes.
The key principles of TQM include customer focus, continuous improvement, employee involvement, leadership, and a systematic approach to problem-solving. By applying these principles, organizations can create a culture of quality that encourages employees to identify and eliminate defects and improve processes.
One of the primary benefits of TQM is enhanced customer loyalty and retention. A focus on customer satisfaction is a fundamental aspect of TQM, and organizations that implement TQM principles are more likely to attract and retain customers. When customers receive high-quality products and services, they are more likely to remain loyal to the organization and to continue doing business with it in the future.
TQM also helps organizations to improve their processes, which can lead to increased customer satisfaction. When processes are efficient and effective, organizations can deliver products and services to customers faster and at a lower cost. This can result in increased customer satisfaction, as customers are more likely to return to organizations that provide them with high-quality products and services in a timely manner.
Employee involvement is another key aspect of TQM that can lead to enhanced customer loyalty and retention. When employees are involved in the quality improvement process, they are more likely to take ownership of their work and to be committed to providing high-quality products and services to customers. This can lead to increased customer satisfaction, as customers are more likely to receive high-quality products and services from an organization with a motivated and engaged workforce.
Leadership is also critical to the success of TQM. Leaders in organizations that practice TQM provide a clear vision and direction, and they demonstrate their commitment to quality by actively involving themselves in quality improvement efforts. By doing so, they can create a culture of quality that inspires employees to work together to improve products, services, and processes.
Finally, a systematic approach to problem-solving is another important aspect of TQM. Organizations that practice TQM use a structured approach to identify and solve problems, and they are more likely to find long-term solutions to quality issues. This can lead to increased customer satisfaction, as customers are more likely to receive high-quality products and services from organizations that consistently solve quality issues.
In conclusion, TQM is a customer-focused approach to quality that can lead to enhanced customer loyalty and retention. By applying the principles of TQM, organizations can create a culture of quality that encourages employees to continuously improve products, services, and processes. By doing so, they can attract and retain customers, improve processes, and increase customer satisfaction, ultimately leading to improved business performance.
TQM Leads to Enhanced Customer Loyalty and Retention
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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