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TQM Improves Customer Experience, Increases Retention Rates
TQM Improves Customer Experience, Increases Retention Rates
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
TQM Improves Customer Experience, Increases Retention Rates
Total Quality Management (TQM) is a management approach that seeks to optimize the quality of an organization’s products and services through a continuous improvement process involving all employees. TQM is customer-focused and emphasizes the importance of meeting customer needs and expectations as a key driver of quality.
One of the key benefits of TQM is that it can improve the customer experience by fostering a culture of continuous improvement and customer focus. TQM principles encourage organizations to take a systematic approach to identifying and satisfying customer needs, and to continuously seek ways to improve the customer experience.
One way TQM can improve customer experience is by implementing customer feedback processes, such as regular surveys or customer satisfaction assessments. This helps organizations to better understand their customers’ needs, preferences, and expectations, and to take action to address any areas for improvement. By incorporating customer feedback into their quality improvement processes, organizations can ensure that they are delivering products and services that meet or exceed customer expectations.
TQM also places a strong emphasis on employee training and development, which can have a positive impact on customer experience. When employees are equipped with the skills and knowledge they need to provide excellent customer service, they are better able to respond to customer needs and deliver high-quality products and services.
Another key benefit of TQM is that it can help to increase customer retention rates. Customers are more likely to remain loyal to organizations that consistently deliver high-quality products and services, and that are responsive to their needs and concerns. TQM can help organizations to achieve this by continuously improving their products and services and by ensuring that customer needs are at the center of their quality improvement efforts.
One of the key components of TQM is the use of data and analytics to drive quality improvement. TQM encourages organizations to collect and analyze data on customer behavior, product performance, and other key metrics to identify areas for improvement. This helps organizations to make informed decisions about how to optimize their products and services and to continuously improve the customer experience.
TQM also places a strong emphasis on collaboration and teamwork, which can be critical for delivering a high-quality customer experience. When employees work together and share information and best practices, they are better able to identify and resolve customer issues and to deliver high-quality products and services.
In conclusion, TQM can have a significant impact on customer experience and customer retention. By focusing on continuous improvement and customer needs, TQM can help organizations to deliver high-quality products and services and to foster strong, long-lasting relationships with their customers.
TQM Improves Customer Experience, Increases Retention Rates
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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