- Premium Academic Help From Professionals
- +1 323 471 4575
- support@phdwriters.us
TQM Drives Customer Loyalty and Satisfaction Growth
TQM Drives Customer Loyalty and Satisfaction Growth
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
TQM Drives Customer Loyalty and Satisfaction Growth
Total Quality Management (TQM) is a management philosophy that aims to improve the quality of goods and services by involving all members of an organization in a continuous process of quality improvement. The implementation of TQM can result in increased customer loyalty and satisfaction, leading to business growth.
Customer loyalty and satisfaction are critical factors in the success of any organization. Loyal customers are more likely to make repeat purchases, recommend the organization to others, and have a positive perception of the organization. On the other hand, dissatisfied customers are likely to switch to a competitor, spread negative word-of-mouth, and harm the organization’s reputation.
TQM addresses these issues by placing the customer at the center of the organization’s operations. All processes, including design, production, delivery, and after-sales service, are focused on meeting and exceeding the customers’ expectations. TQM uses a number of tools and techniques to monitor and improve customer satisfaction, including customer surveys, focus groups, and complaint analysis.
TQM also emphasizes continuous improvement, which helps to continuously monitor and improve customer satisfaction. The use of statistical techniques and data analysis allows organizations to identify areas for improvement and make changes that will lead to increased customer satisfaction.
TQM also encourages communication and collaboration between departments, employees, and customers. This helps to build trust and understanding, leading to a better customer experience. Communication between employees and customers allows organizations to identify and address customer needs and concerns, leading to improved customer satisfaction.
The implementation of TQM also leads to improved product quality, which is a critical factor in customer satisfaction. Products that meet or exceed customer expectations are more likely to result in repeat purchases and positive word-of-mouth. Improved product quality can also lead to increased customer loyalty, as customers are more likely to trust and rely on organizations that consistently deliver high-quality products.
In addition to improved product quality, TQM also results in improved delivery and after-sales service. Organizations that adopt TQM are more likely to deliver products on time and provide prompt and effective customer support. This leads to increased customer satisfaction, as customers are more likely to receive the products and support they need in a timely manner.
Finally, TQM can lead to increased efficiency and productivity, which can result in lower costs and increased profitability. This can lead to increased investment in customer-focused initiatives, such as research and development, marketing, and customer support, which can further increase customer satisfaction and loyalty.
In conclusion, TQM is a management philosophy that focuses on improving customer satisfaction and loyalty through continuous improvement, customer-focused processes, and collaboration. The implementation of TQM can result in improved product quality, delivery, and after-sales service, increased efficiency and productivity, and increased investment in customer-focused initiatives. These benefits can lead to increased customer loyalty, increased sales, and business growth.
TQM Drives Customer Loyalty and Satisfaction Growth
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
GET THE PROFESSIONAL ESSAY CUSTOMIZED FOR YOUY NOW – CLICK NOW!
CLICK ON THE LINK HERE: https://phdwriters.us/orders/ordernow
Also, you can place the order at www.collegepaper.us/orders/ordernow / www.phdwriters.us/orders/ordernow
Do You Have Any Other Essay/Assignment/Class Project/Homework Related to this? Click Here Now [CLICK ME]and Have It Done by Our PhD Qualified Writers!!
