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Total Quality Management Boosts Customer Retention, Satisfaction
Total Quality Management Boosts Customer Retention, Satisfaction
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Total Quality Management Boosts Customer Retention, Satisfaction
Total Quality Management (TQM) is a customer-focused management approach that seeks to continuously improve the quality of products and services. TQM involves all employees in an organization and aims to enhance customer satisfaction and loyalty through continuous improvement. This approach is based on the belief that customer satisfaction is the key to success and that quality should be a focus throughout the entire process of creating and delivering a product or service.
One of the primary benefits of TQM is that it helps to increase customer satisfaction and retain customers. This is because TQM puts the customer at the center of all decision-making and focuses on delivering products and services that meet their needs and expectations. By regularly gathering feedback from customers and using it to make improvements, organizations can ensure that they are meeting the needs of their customers and satisfying them with their products and services.
TQM also helps to increase customer satisfaction by improving the efficiency and reliability of products and services. By using techniques such as statistical process control and continuous improvement, organizations can identify and eliminate defects in their processes, which leads to better quality products and services. This in turn leads to increased customer satisfaction and loyalty, as customers are more likely to continue doing business with companies that provide high-quality products and services.
In addition to improving customer satisfaction, TQM also helps organizations to reduce costs by reducing waste and improving efficiency. By eliminating defects and improving processes, organizations can reduce the amount of rework they need to do and save time and resources. This in turn leads to lower costs and improved profitability, which can be reinvested in further quality improvements.
Another important aspect of TQM is employee involvement and empowerment. TQM involves all employees in the quality improvement process and empowers them to take an active role in making changes. This helps to create a culture of continuous improvement, where employees are motivated to identify and eliminate defects and improve processes. When employees are empowered and engaged, they are more likely to take pride in their work and strive for excellence, which leads to higher levels of customer satisfaction and loyalty.
TQM also helps to foster a culture of teamwork and collaboration. By involving employees from all levels and departments in the quality improvement process, organizations can build a sense of unity and purpose. This helps to break down silos and encourage cross-functional collaboration, which is essential for continuous improvement.
In conclusion, TQM is a customer-focused approach to management that seeks to continuously improve the quality of products and services. By putting the customer at the center of all decision-making, improving efficiency and reliability, empowering employees, and fostering a culture of continuous improvement, TQM helps organizations to increase customer satisfaction and retain customers, reduce costs, and improve profitability. By implementing TQM, organizations can become more competitive and better equipped to meet the changing needs of customers in a dynamic business environment
Total Quality Management Boosts Customer Retention, Satisfaction
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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