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The Role of Communication Theories in Conflict Resolution at Work
The Role of Communication Theories in Conflict Resolution at Work
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
The Role of Communication Theories in Conflict Resolution at Work
Communication theories can play a crucial role in conflict resolution at work. Conflict is a natural part of human interaction, and it often arises due to differences in opinions, values, or goals. Communication is a fundamental aspect of conflict resolution, and communication theories can help to better understand and manage conflicts.
One communication theory that is particularly useful in conflict resolution is the communication accommodation theory (CAT). This theory suggests that people adjust their communication style to match the communication style of the person they are communicating with. By adjusting their communication style, people can build rapport and reduce conflicts. For example, if one person prefers a more direct communication style, and another person prefers a more indirect style, the person with the direct style may need to adjust their style to reduce conflict.
Another communication theory that is useful in conflict resolution is the social exchange theory (SET). This theory suggests that people make decisions based on the costs and benefits associated with a particular behavior. In a conflict situation, people may be more likely to compromise if they perceive that there are benefits to doing so. By understanding the costs and benefits associated with different behaviors, people can make more informed decisions about how to resolve a conflict.
The attribution theory is another communication theory that can be useful in conflict resolution. This theory suggests that people tend to make assumptions about the motivations and intentions of other people based on their behavior. In a conflict situation, people may assume that the other person is being difficult or unreasonable, which can escalate the conflict. By understanding the attribution process, people can be more mindful of their own assumptions and better able to empathize with the other person’s perspective.
Another communication theory that can be useful in conflict resolution is the conflict management style theory. This theory suggests that people have different styles of managing conflicts, such as avoiding, competing, collaborating, accommodating, or compromising. By understanding these different styles, people can choose a style that is appropriate for the situation and can better manage conflicts.
Finally, the communication competence theory can be useful in conflict resolution. This theory suggests that people can develop communication skills and knowledge that can help them to be more effective communicators. By developing these skills, people can be more effective at managing conflicts and resolving them in a constructive manner.
In conclusion, communication theories can play an important role in conflict resolution at work. By understanding these theories, people can be better equipped to manage conflicts and resolve them in a constructive and productive manner. Communication theories can help people to adjust their communication style, make informed decisions, avoid making assumptions, choose an appropriate conflict management style, and develop communication skills that can lead to more effective conflict resolution.
The Role of Communication Theories in Conflict Resolution at Work
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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