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Evaluation of Pros and Cons of a 360-Degree Appraisal
Evaluation of Pros and Cons of a 360-Degree Appraisal
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Evaluation of Pros and Cons of a 360-Degree Appraisal
Peer 1-LV
Hello Everyone
Evaluating both the pros and the cons of a 360-degree appraisal I wouldn’t use this method when it come to a very large call center because taking a look into the advantages of even considering to use this method to me would be minimal for a individual in this case. In my opinion a large call center with representatives would have just about the same or similar job functions, and are all reading from a script or a computer.
Using the 360-degree appraisal would cause an employee to feel intimidated by his/ her peers which in some case could cause resentment or even further issues amongst the employees. When using the 360-degree appraisal it requires you to give feedback from multiple sources which tends to be a little more costly and complex.
The best way to conduct successful evaluation for a call center would be having the customers to take a survey, supervisor evaluations, overall team evaluations in order for an employee to be evaluate the supervisor would have to sit in and listen to how well the employee handle incoming calls.
References:
Snell S.A, Morris, S.S, & Bohlander, GM(2016)Managing Human Resources(17th)Boston, MA: Cengage Learning
Stephenson, R.N(2013, May 3) 360 Degree Feedback Pros and Cons You Need to Consider, Retrieved September 14,2016 from https://richardstep.com/careers/360-degree-feedback-pros-cons
Peer 2-SN
A 360-degree appraisal is an employee performance review that involves all of the employees involved. The review is conducted anonymously and involves; feedback from all of them. The 360-degree process is different from the traditional supervisor feedback method. Instead, it asks team members and subordinates to rate an employee’s performance. The goal of the process is to get feedback on how the employee is working with the team.
According to Atkins, P., & Wood, R. 360-degree feedback is a tool that can help improve employee performance by allowing the evaluation of different perspectives. When done properly 360 is highly effective as a development tool. The feedback process gives people an opportunity; to provide anonymous feedback to a coworker that they might otherwise be uncomfortable giving.
Feedback recipients gain insight into how others perceive them and have an opportunity to adjust behaviors and develop skills that will enable them to excel at their jobs. Performance Appraisal using a 360-degree feedback system is often not a good idea. Many factors go into making this process work seamlessly. 360 feedback focuses on the behaviors and competencies of employees instead of the goals and objectives of a given performance.
It is possible to implement this method into a larger performance evaluation process, but only if the proper procedures are followed. A successful 360 review process involves having the appropriate confidentiality measures in place. This ensures that the information about the individuals is only used if they are safe from retaliation.
Reference:
Atkins, P., & Wood, R. (2002). Self-versus others’ ratings as predictors of assessment center ratings: Validation evidence for 360-degree feedback programs. Personnel Psychology, 55(4), 871–904
Mathis, R. L., & Jackson, J. H. (2008). Human resource management (12th ed.)
Fiester, M. (2013, February 21). Performing Job Analysis. SHRM, Society of Human Resources Management. Retrieved April 21, 2016, from https://www.shrm.org/templatestools/toolkits/pages/performingjobanalysis.aspx
Evaluation of Pros and Cons of a 360-Degree Appraisal
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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