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Effective Listening Skills for HR Professionals
Effective Listening Skills for HR Professionals
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Effective Listening Skills for HR Professionals
Effective listening skills are crucial for HR professionals as they are often responsible for handling sensitive and confidential information from employees. Good listening skills help HR professionals to understand the needs and concerns of employees, make well-informed decisions, and build trust with employees.
Active Listening: Active listening involves paying attention to the speaker, understanding their message, and providing verbal and nonverbal cues to indicate that you are listening. This includes maintaining eye contact, nodding, and asking clarifying questions.
Empathetic Listening: Empathetic listening involves understanding and acknowledging the speaker’s emotions and perspective. This includes putting yourself in the speaker’s shoes, and responding with understanding and compassion.
Reflective Listening: Reflective listening involves repeating or paraphrasing what the speaker has said to ensure that you have understood their message correctly. This helps to clarify any misunderstandings and build trust with the speaker.
Summarizing: Summarizing involves briefly summarizing the main points of the conversation to ensure that both parties have a clear understanding of the key issues discussed.
Avoiding Interruptions: It is important to avoid interrupting the speaker as it can be seen as disrespectful and can prevent them from fully expressing their thoughts and concerns.
Avoiding Distractions: Avoiding distractions such as checking your phone or looking at other documents during the conversation can help you to stay focused and fully understand the speaker’s message.
Being Non-judgmental: It is important to be non-judgmental when listening to employees, as this allows them to feel comfortable discussing their concerns and issues.
Using Open-ended questions: Using open-ended questions can encourage employees to share more information and expand on their thoughts and concerns.
Take Notes: Taking notes while listening to an employee can help you to remember important details and follow up on specific issues later.
Give feedback: Giving feedback to the speaker on what you heard can help you to understand their message better and also help them know that you were paying attention
In conclusion, effective listening skills are critical for HR professionals as they help to build trust with employees, understand their needs and concerns, and make well-informed decisions. By using active, empathetic, reflective, and summarizing listening techniques, avoiding interruptions and distractions, being non-judgmental, using open-ended questions, taking notes, and giving feedback, HR professionals can improve their listening skills and better serve the needs of their employees.
Effective Listening Skills for HR Professionals
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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