- Premium Academic Help From Professionals
- +1 323 471 4575
- support@phdwriters.us
Customer Satisfaction Skyrockets with Total Quality Management Approach
Customer Satisfaction Skyrockets with Total Quality Management Approach
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Customer Satisfaction Skyrockets with Total Quality Management Approach
Total Quality Management (TQM) is a customer-focused approach to quality improvement that involves all employees in a company in the continuous improvement of processes, products, and services. TQM has been shown to increase customer satisfaction by providing a more efficient and effective delivery of goods and services.
TQM focuses on the customer by continuously gathering and analyzing customer feedback and using this information to improve processes, products, and services. This helps to ensure that the customer’s needs and expectations are met and exceeded. By involving employees at all levels in the continuous improvement process, TQM creates a culture of excellence that places a high value on customer satisfaction.
TQM also focuses on continuous improvement of processes, products, and services through the use of statistical methods, such as Six Sigma and Lean Six Sigma. These methods help to identify areas for improvement and to measure the effectiveness of the improvements made. This leads to a more efficient and effective delivery of goods and services, which in turn leads to increased customer satisfaction.
TQM also places a strong emphasis on leadership and communication. Effective leaders in a TQM culture communicate the importance of customer satisfaction to all employees and work to create an environment that supports continuous improvement. This includes providing training and resources to employees to help them achieve their goals and effectively communicate with customers.
By implementing TQM, companies can see significant improvements in customer satisfaction. This can be seen in increased customer loyalty, repeat business, and positive word-of-mouth marketing. In addition, companies that practice TQM often see improved employee morale and engagement, which can lead to increased productivity and efficiency.
One of the key benefits of TQM is that it helps companies to stay ahead of their competition. By continuously improving processes, products, and services and focusing on customer satisfaction, companies can stay ahead of the curve and remain competitive in their industry.
In conclusion, TQM is a customer-focused approach to quality improvement that involves all employees in the continuous improvement of processes, products, and services. By focusing on the customer, continuously improving processes, and placing a strong emphasis on leadership and communication, TQM can significantly increase customer satisfaction and help companies stay ahead of their competition.
Customer Satisfaction Skyrockets with Total Quality Management Approach
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
GET THE PROFESSIONAL ESSAY CUSTOMIZED FOR YOUY NOW – CLICK NOW!
CLICK ON THE LINK HERE: https://phdwriters.us/orders/ordernow
Also, you can place the order at www.collegepaper.us/orders/ordernow / www.phdwriters.us/orders/ordernow
Do You Have Any Other Essay/Assignment/Class Project/Homework Related to this? Click Here Now [CLICK ME]and Have It Done by Our PhD Qualified Writers!!
