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Customer Satisfaction and Retention Improved with TQM Strategy
Customer Satisfaction and Retention Improved with TQM Strategy
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Customer Satisfaction and Retention Improved with TQM Strategy
Total Quality Management (TQM) is a customer-focused approach to management that seeks to optimize the quality of a company’s products and services through a continuous improvement process. This strategy involves the entire organization, from top management to the front-line employees, in a concerted effort to improve customer satisfaction and retain customers.
The TQM approach starts with understanding the needs and expectations of customers. This is achieved through regular communication, surveys, and other forms of feedback. The company then uses this information to design and deliver products and services that meet or exceed customer expectations.
One of the key components of TQM is continuous improvement. This involves using data and feedback to identify areas for improvement and making changes to processes, products, and services to deliver better results. The focus is on continuous improvement, not just fixing problems. This is done through a series of small, incremental changes, rather than one-time, major overhauls.
TQM also involves empowering employees to take ownership of their work and to identify and solve problems. This is achieved through training and development programs, clear communication of expectations, and providing the resources and tools necessary to perform their jobs effectively.
Another important aspect of TQM is teamwork. All employees are encouraged to work together, across departments and levels, to identify and solve problems, share ideas, and implement solutions. This collaboration leads to a more efficient and effective organization and fosters a culture of continuous improvement.
One of the key benefits of TQM is improved customer satisfaction. Customers are more likely to be satisfied with products and services that meet their needs and expectations. When customer needs and expectations are met, customers are more likely to be loyal, purchase more products and services, and recommend the company to others. This, in turn, leads to improved customer retention, which is critical for a company’s long-term success.
Another benefit of TQM is increased efficiency and effectiveness. When employees are empowered and have the tools and resources they need to do their jobs, they are more productive and efficient. This results in lower costs, improved quality, and faster delivery times.
In conclusion, TQM is a comprehensive approach to management that focuses on continuous improvement and the satisfaction of customers. By involving the entire organization in a concerted effort to improve products and services, TQM leads to improved customer satisfaction, customer retention, and increased efficiency and effectiveness. Companies that adopt a TQM strategy are more likely to be successful in the long run and better positioned to compete in today’s dynamic and competitive marketplace.
Customer Satisfaction and Retention Improved with TQM Strategy
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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