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Customer Retention Rises with Total Quality Management Focus
Customer Retention Rises with Total Quality Management Focus
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Customer Retention Rises with Total Quality Management Focus
Total Quality Management (TQM) is a management approach that seeks to optimize the quality of an organization’s products and services by involving all its employees in a continuous improvement process. TQM can lead to increased customer retention by fostering a culture of quality and customer-centricity throughout the organization.
A key aspect of TQM is customer focus. By regularly seeking customer feedback and using it to inform continuous improvement efforts, organizations can better understand and meet their customers’ needs. This, in turn, leads to increased customer satisfaction and loyalty, resulting in higher retention rates.
Another important aspect of TQM is employee involvement. By empowering employees at all levels to identify and solve problems, organizations can leverage the collective expertise of their workforce to continuously improve the quality of their products and services. This can lead to higher levels of job satisfaction and engagement, which can further contribute to increased customer retention.
TQM also places a strong emphasis on data-driven decision making. By regularly monitoring key metrics and using data to identify areas for improvement, organizations can make informed decisions about how best to optimize their processes and meet customer needs. This helps ensure that resources are being effectively allocated to the areas that will have the greatest impact on customer satisfaction and retention.
One key tool used in TQM is the Ishikawa or “Fishbone” diagram, which is used to identify the root causes of problems. By breaking down complex problems into smaller, more manageable parts, organizations can more easily identify and address the underlying causes of quality issues, which can improve customer satisfaction and retention.
Another key tool used in TQM is the Control Chart, which is used to monitor process performance over time. By regularly monitoring key metrics, organizations can quickly identify and address any deviations from the desired state, which can help prevent quality issues from arising in the first place.
Overall, TQM can lead to increased customer retention by fostering a culture of quality and customer-centricity, empowering employees, making data-driven decisions, and using tools like the Ishikawa diagram and Control Chart to continuously improve processes and meet customer needs.
In conclusion, organizations that adopt TQM as a management approach can expect to see higher customer retention rates as a result of increased customer satisfaction and loyalty. This, in turn, can lead to increased profitability and long-term success. By continuously seeking feedback, involving employees in improvement efforts, and using data to inform decision making, organizations can ensure that they are providing the highest quality products and services to their customers, which will result in increased customer retention and satisfaction.
Customer Retention Rises with Total Quality Management Focus
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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