Communication Between Customers Case Study Essay
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages
Communication Between Customers Case Study Essay
Name of Working Professional – Huong-Soon Lim
Company or Institution of Working Professional – Longform by HBL Inc.
Job Title of Working Professional – Representative Director
Address of Working Professional – #706, Chorkor, Yanggam-myeon, Hazing’s, Gyeonggi-do, Republic of Korea, 18628
Phone number of the Working Professional – +82-31-8059-2510
Date of the Interview – March 02, 2019
Name of the Student – Chang Bin Lim
What is your role in the job you possess?
I am a representative director of Longform, which is lean solution system company.
What do the day to day responsibilities of the role look like??)
During the day, I work lots of things. First, I need to check the operating condition of a company, such as financial…etc. Second, I need to review and plan the materials for projects. Third, I need to communicate with employees and managers, which is really important for me because small trouble can be cause the distrust between employees and managers. In addition, I need to check the customers’ complaints and their information. Complaint can be our resource, so I always check with it.
What are the company’s values?
First, Trust of employees and managers through communication.
Second, Customer service through trust and responsibility.
I think communication between customers is one of the important things because it helps the company grow. In addition, Communication between employees and managers are important because it makes company culture more strongly.
What characteristics do you look for in employees in order to represent those values?
Third, harmonize with other employees through communication.
I think personality is the most important during hiring an employee. Personality is related with responsibility and harmonize. It is able to find the expert easily, but it is hard to find a person who has great personality. For this reason, I think personality is the most important.
What is your favorite part about working at the company?
When a project was successfully completed, When I am able to give bonus to my employees. In addition, When I am able to see the company’s grow, I am happy.
What does success look like in this position, and how do you measure it?
As the head of the company, it seems successful that the company is stable and strong without any conflict with employees. Also, the culture of a company that employees are satisfied with.
Are there opportunities for professional development? If so, what do those look like?
Without new developments at the time of transition to the fourth industry revolution, it is unable to survive. Our company sends employees to professional training center for the professionalism. They are able to learn accounting, design, and communication skills from the professional training center. In addition, our company require few hours of education from professional training center for promotion.
What do you see as the most challenging aspect of this job?
Communication with employees is the most difficult part of the organization’s operation. You should always be careful because conflicts with employees can occur at any time. Also, new competitors in the industry, especially Chinese companies, are the most challenging part. They always bring low price of product. It makes us challenge.
Is there anything about my background or resume that makes you question whether I am a good fit for his role?
In my opinion, you might fit to overseas sales department. I don’t know you very well, since you are a business communication major, you seem to have no problem communicating with others. In addition, based on your career in resume, you will do a good job in overseas sales. Also, the personnel department is likely to match well.
What are the most useful skills you have found during your work experience?
Accounting, Management, Communication, Customer handling capability. These are the usefully skills. Also, it is not an ability, but it is most important not to be afraid to develop and do new things.
What are the most useful skills you have found during the communication with members of the company?
There are various communication skills, but I think it was good to talk with employees one-on-one and small group communication. It’s because employees can focus more, and they can come up with creative ideas.
What is the difficult part of your communication with your employees?
It seems to be a matter of money. It seems that there are difficulties in communicating with employees when they are not satisfied with their salary problems and improvement of treatment. Since the company is a small and medium-sized company, welfare improvement has not been achieved like a large corporation. It is often the case that employees are dissatisfied with such a problem.
What are the most important company’s value if you are joining the other company?
The future value of the company, the way the organization operates, communication way between employees and managers. These things are the most important company value if I am joining the other company.
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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