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Building trust and credibility with customers
Building trust and credibility with customers
Order ID 53003233773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Building trust and credibility with customers
Building trust and credibility with customers is a critical aspect of customer service and can help to build long-term customer relationships and drive business growth. Trust and credibility are built over time through consistent, transparent, and ethical actions, and by consistently delivering on promises and exceeding customer expectations. Here are several strategies for building trust and credibility with customers:
Communicate transparently: Communicate transparently with customers, such as by providing clear and accurate information about products and services, and being open and honest about any issues or challenges that may arise.
Deliver on promises: Deliver on promises, such as by meeting or exceeding customer expectations, and taking responsibility for any mistakes or issues that may occur.
Be consistent: Be consistent in your actions and communication, such as by providing the same high level of service to all customers, and by following through on commitments.
Build relationships: Build relationships with customers, such as by getting to know their needs and preferences, and by being responsive and attentive to their concerns.
Provide excellent customer service: Provide excellent customer service, such as by being friendly, helpful, and going above and beyond to meet customer needs.
Be ethical: Be ethical in your actions, such as by being honest and truthful, and by treating customers with respect and fairness.
Show expertise: Show expertise in your field, such as by staying informed about industry trends and developments, and by providing valuable information and resources to customers.
Use customer feedback: Use customer feedback, such as by soliciting and responding to customer feedback, and by using it to improve products and services.
Continuously improve: Continuously improve products and services, such as by staying up-to-date with the latest trends and innovations, and by using customer feedback to inform improvements.
Provide added value: Provide added value, such as by offering special deals or discounts, or by providing extra resources and support to customers.
It’s important to keep in mind that building trust and credibility with customers is an ongoing process that requires consistent, transparent, and ethical actions over time. It’s important to be honest, transparent, and consistent in all of your actions and communications. Additionally, it’s important to be responsive to customer needs and feedback, and to continuously improve products and services based on customer feedback.
In conclusion, building trust and credibility with customers is a critical aspect of customer service and can help to build long-term customer relationships and drive business growth. Trust and credibility are built over time through consistent, transparent, and ethical actions, and by consistently delivering on promises and exceeding customer expectations. It’s important to communicate transparently, deliver on promises, be consistent, build relationships, provide excellent customer service, be ethical and show expertise.
Building trust and credibility with customers
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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